I want to thank the entire Brookshire Hyundai Team for restoring my belief in what it means to go above and beyond and provide exceptional service in your car buying experience. They deserve 10 stars!!! After being treated horribly at another Hyundai dealership (Texan Hyundai) I was devastated and did not know what to do. I called Brookshire Hyundai and spoke to Amanda Lunsord, who is the Title Clerk and received some great advice but was hesitant to bother anyone about my bad experience. To my surprise, I was overjoyed to receive personal email from Shad Ellis, who I was told was an Operating Partner/Owner. Shad took the time to listen to me and told me that he and his team would be there for me. Shad offered to help fix whatever happened at the bad dealership and invited me to come in and let his team take care of me - and that they surely did! I needed a reliable Hyundai that I could depend on because I am considered to be an essential employee at the two college campuses I travel in between to work at. In addition, I drive over 1 hour and 20 minutes to get to my campus. As soon as I walked in Jyra Madden, the Sales Manager met us at the door with a warm friendly smile. Jyra and our Salesperson, Tatiana Garner with her awesome personality were absolutely amazing and they guided us through the entire trade/new purchase before placing us in the safe hands of Michael Louvaris, the Finance Director - who had the best sense of humor. Even though Shad was supposed to be off the Saturday we came, he called in and everyone worked together to make sure we had a great experience and our purchase was approved. Jyra took us around and introduced us to James Powell and Sheila Gates in the service department who also made us feel like we were at home. I am so happy to now be a part of the Brookshire Hyundai family. Thanks to Shad and his team we are at peace, we absolutely love our new vehicle and I have been telling everyone I come in contact with that they need to make the trip to see everyone I mentioned when they are ready to purchase a new car. Spread the word...Brookshire Hyundai is the best dealership in Texas with a wonderful team of professionals AND its definitely worth the drive/trip if you want a team that works on your behalf, provides you with every single detail throughout the buying process, and is very honest with superior ethics. They truly look at for you, make you feel at home, put you at ease, and make sure you have the best deal at the best price. I could say a lot more, however if you would like more details on our fantastic experience, please feel free to email me at in_spire@yahoo.com I will be more than happy to share more about the phenomenal experience and service and I don't mind sharing how great they are and spreading the word. Thank you Brookshire Hyundai, you all are the best!!!